I am looking to work with agencies as a Notary Signing Agent. I can work within a team or independently. I am professional, friendly, dependable, detailed oriented and a fast learner. I have a home office and reliable internet service. My background is in computer science, and I am tech savvy. I have included my most recent experience. My career was in computer software, and the majority of it in Customer Services.

Professional Experience

Notary Commission since 2020
Notary Signing Agent Certified, NNA
E-Notary Certified and trained
RON Remote signing agent training – 2022
Member of the NNA
E&O Insured $25,000
Current Background Check

Sun Communities – 10/2018 – 1 2021

 Prepared closing documents for mobile and manufactured homes
 Set closing appointments with clients
 Conducted closings with clients
 Reviewed and summitted closing documents to Corporate.

JoAnn Fabrics

 Served customers by helping with fabric choice, cutting fabric
 Worked cash register, cash, credit and coupons
 Responsible for cashing out the register, recounting money and balancing funds
 Responsible for keeping store isles neat and recovery of items out of place
 Stocked shelves


Keller Willams

 Assisted broker with showings, follow-up calls and preparing contracts and marketing material.
 Answering the phone and providing information
 Writing thank you notes

Sheffield Homes
New home sales when sales associates are off.
 Entering customer registration cards into database
 Answering the phone and providing information
 Writing thank you notes
 Creating mailers for inventory
 Generating labels for mailings

TempSmart
Temporary new home sales when sales associates are off.
 Entering customer registration cards into Builder 1440
 Answering the phone and providing information
 Writing thank you notes
 Creating mailers for inventory
 Generating labels for mailings
 Email blasts to realtors
 Taking photos of inventory homes and creating slide shows
 Creating packets

Computer Software Career, Retired
Director, Customer Care – Develop and implement QA and Support processes for this small start-up software company. As a start-up company trying to get a product to market, it is essential to have processes in place for developing, testing and improving the software.

Key Accomplishments:

 Hired, mentored, QA and support staff
 Lead the development of Standard Operating Procedures
 Define over all product test strategy
 Define test environment requirements
 Develop and execute software test plans, reports
 Conduct test plan reviews
 Understand and be able to communicate technical details of software, hardware and network components being tested
 Work closely with pilot customers to gather feedback, prioritize requests and present them to product management for consideration in future product releases
 Development of a Customer Support Guide

VP, Customer Services – Xacta started as a security service organization with many in-house developed tools. The tools were further developed and integrated into a Security product suitable for selling. QA and Support teams were needed.
Key Accomplishments:

 Hired QA and Support and Training staff
 Developed MBOs for staff, including customer satisfaction as performance measurement
 Mentored and trained new staff
 Developed QA and Support procedures
 Created a Customer Support Handbook
 Managed Development of a Customer Database for tracking product subscriptions and training credits
 Monitored customer issues to ensure timely resolution
 Track and report on all customer activity, hold regular status meetings
 Conducted customer satisfaction surveys

VP, Professional Services – Xacta was created as subsidiary of Telos to provide Security products and services to customers. The consulting group consisted of over 30 consultants in VA and NJ, providing services to existing federal customers. Maintaining a good relationship with Customers and addressing issues in a timely manor is key to follow on service contracts.

Key Accomplishments:

 Understanding customer requirements
 Providing accurate estimates for professional services efforts
 Writing Rough Order of Magnitude (ROM) quotes and reviewing SOWs for scope definition and deliverables
 Maintained Communication with customers, engineering to ensure Project success
 Resolved issues and solved problems on professional services engagements
 Staffing
 Customer Satisfaction

Director, Professional Services – Built a professional services group of 15 people, to provide services for Tivoli Enterprise Management software sold by Telos, resulting in over a million dollars in services revenue. Key Accomplishments:

 Hired consultants
 Set up a practice lab
 Developed a Quick Start implementation program for new customers to get them up and running quickly with a step program for continuing implementation
 Negotiated consulting contracts with customers and Tivoli as a subcontractor
 Managed consulting projects to ensure successful completion within budget

VP, Professional Services – Managed a 50-person services organization across 9 states for the leading Enterprise Management Software, CA-Unicenter.
Key Accomplishments:

 Staffing and career development
 Defining objectives and measurements for staff
 Contract Negotiations for services, maintaining a minimum profit margin of 20%
 Resource Management for projects
 Project Planning and oversight
 Customer Satisfaction Surveys

Director, Sales Support – Managed a pre and post-sales engineering group in support of CA-Unicenter sales. Key Accomplishments:

 Staffing
 Created MBOs for staff
 Resource Management for sales presentations and product implementations
 Technical Presentations to prospects
 Product training to sales staff
 Presentations to CIO level executives
 Implementation oversight
 Staff reviews

Post-Sales Engineer – Installed and implemented CA products

 Implemented products on MVS and Unix for CA customers
 Provided initial customer training
 Help build the first CA Virtual Enterprise for displaying CA products

Education

 Associate Degree in Computer Science – Raritan Valley Community College, NJ - Valedictorian
 Kean College – Newark, NJ - one year of Bachelor Arts
 Many Technical and management courses provided by employers
 Jones Real Estate College, (Colorado)

Technical Skills

 Adobe PDF editor
 Digital photo shows
 Word, Excel, Power Point
 Visio
 MS Project
 Unix and Linux
 Bash and Bourne scripting
 Windows
 XML