OBJECTIVES
To partner with an organization that will allow me to utilize the unique experience accumulated over the past ten years, current held licensing, and commissioned status in order to continue growing and gaining knowledge as a professional in the real estate and mortgage industry.

EDUCATION, LICENSING & COMMISSIONS
Arizona School of Real Estate & Business - 08/25/2015
Arizona Department of Real Estate Salesperson License – 09/08/2015
State of Arizona, Commissioned Notary – 01/17/2016 – 01/16/2020
State of Arizona, Commissioned Notary – 08/29/2007 – 08/28/2011
NSA Exam Expiration Date: 5/31/2017

EXPERIENCE
FRIEDMAN REALTY ASSOCIATES, Peoria, AZ April 2015 – June 2016
Licensed Real Estate Agent & Client Services Coordinator
Act as Transaction Coordinator, guiding clients through the home selling/buying process. Coordinate with lenders, title, escrow agents, inspectors, and appraisers, while providing continued support and guidance to clients through escrow, ensuring smooth, on-time closings.
• Prepared and presented documents (from contract to close) for resale listings, resale purchases, lease listings, leases (short and long term), and pocket listings.
• Reviewed documents for compliance with Division of Real Estate (e.g., executed correctly, required disclosures were provided, etc) and timely & appropriately alerted Broker of issues.
• Monitored and assessed the progress of the transaction so that deadlines were met and contingencies were released.
• Provided technical support to clients and agents
• Assisted with placement of tenants, writing leases, and associated move-in tasks.

NORTHSIGHT MANAGMENT, Scottsdale, AZ 2014 – 2015
Client Support Team Lead, Maintenance
Acted as Liaison between clients, contractors and staff, proactively filtering and disseminating information appropriately. Effectively managed client relationships, providing the highest level of customer service, while balancing business profitability against limited resources.
• Received and reviewed incoming work orders, verifying accuracy and entering transaction details into PC using multiple systems.
• Managed relationships with external third party updaters/processors.
• Monitored open orders, order issues, and error reports to ensure accurate and timely resolution.
• Resolved general issues using multiple resources and records, reducing avoidable returns
• Identified work needs, based on contractor provided photographs, and created comprehensive bids to complete maintenance and preservation work needed to preserve assets.
• Monitored queue, proactively managing files in pipeline based on urgency and due dates

JPMORGAN CHASE, Phoenix, AZ 2011 – 2014
Senior Operations Analyst
Eliminated and/or mitigated monetary losses associated with Investor-initiated demands, including Repurchase Demands, Compensatory Penalties, and Make Whole Transactions. Function as liaison between internal and external partners to ensure Default Specialty Operations preparedness to respond to and pass every internal and external audit.
• Recognized for consistently producing high quality work that was remarkably detailed
• Performed full quality reviews of audits, validating results and correcting error prior to publishing reports.
• Streamlined delivery processes of audits to eliminate redundancies, reduce email traffic, and narrow accountability.
• Conducted end-to-end loan servicing file investigations by extracting, analyzing and interrupting information obtained through various systems.
• Assembled detailed research findings, with attending exhibits, and authored responses, in the form of an appeal or settlement offer to Investor demands.
• Investigated and reported on complex legal and fraud related matters.
• Identified and appropriately reported servicing deficiencies to ensure corrective action was taken to address process breaks and/or compliance issues in a timely fashion.
• Aggregated and prepped materials required Pre Audit, Onsite, and Post Audit, ensuring that information was disseminated timely and consistently to internal and external parties in relation to numerous audits.

MARIX LOAN SERVICING, Phoenix, AZ 2007 – 2011
Executive Administrative Assistant
Provided superior administrative support for Senior Vice President and up to six additional Executives in extremely fast-paced, start-up environment. Provided notary signing services.
• Facilitated numerous internal and external audits and assisted with obtaining licensing in multiple states.
• Reviewed and presented hundreds of mortgage servicing/banking related documents for Senior Executives signing, before Notarizing and processing said documents.
• Designed and implemented online tool to streamline travel requests, purchasing processes, promote policy compliance, and drive cost savings.
• Completed multiple projects to include detailed research and complete follow through.
• Managed invoice processing via LPS, to include new vendor setup, security settings, reporting and successful payment of more than a million dollars in invoices each month.
• Acted as MSP system Admin Director, configuring and managing tasks, roles, and security.
• Established and assisted in implementation of policies and procedures.