Over 10 years of customer service experience/Notary Signing Experience. Ensure all lender requirements are met by conducting quality checks on loan documentation submitted. Comply with privacy laws by properly disposing of non-processed paperwork with personal and financial data. Increase customer satisfaction by facilitating the end-to-end closing process, collecting funds, and explaining the post-closing process to mortgagee. Guarantee that logistics of scheduled staff assignments meet client completion expectation. Traveled to borrower's homes or office to complete loan documents for real estate, refinancing and modifications. Perform duties properly and ethically. Maintain proper procedures, files and regulations. The safeguarding of borrowers' private financial information. Getting loan package back to the lender(s) in a timely manner.