>Customer Service
>Management
>Accounting

SUMARY

>Hands-on manager with proven track record in operations.
>Effective at team building and staff retention with first care communication and training skills, and ability to work well with diverse, multi-lingual staff.
>Promote and maintain team morale, yield management skills and “can-do” attitude.
>Commitment to excellence in guest services with quick resolution of challenges.
>Exceptional communication skills. Accurate business acumen.
>Superior communication interpersonal, and negotiation skills.

PROFESSIONAL BACKGROUND

Best of Santa Fe (General Manager 2 Properties’) Dancing Ground of the Sun & Camas de Santa Fe
Star point Properties &Vista Alegre Apts (Property Manager)
Monarch Properties’ & Cedar Creek Apts (Property Manager)
Monarch Properties (Bella Vista Townhomes-Tax Credit)
Monarch properties (Village Sage & Stage Coach Tax Credit)Current Job
>Increased occupancy
>Oversaw renovation of entire hotel property or Apartments
>Evaluate daily operations; develop forecast and strategic planning, Guest & Tenant issues and complaints.
>Developed food and beverage department.
>Maintain inventory, logistics, purchasing, and procurement of products and supplies with TQM/JIT techniques.
>Affect significant expense reduction through manpower and raw material cost control processes.
>Manage inter-company account and business services charge-back.
>Generate monthly reports with cost, volume trend analysis of expenses for management review.
Completed ad hoc reports and special projects as requested by management.
>Performed monthly reconciliation and charge-back.
>Partnered with internal business units in evaluation of internal business processes.
COMPUTER SKILLS
Advanced knowledge of MS Access, Excel, Word, PowerPoint, Outlook and Lotus Notes, QuickBooks, Smart Stream Proficient in Microsoft/IBM-based PC,s Networking, Windows XP/.

Keywords: Manager, Accounting, Payroll, Hotel Management. Corporate Hospitality.

CERTIFICATIONS
>Notary Public License
>High School Diploma
>ESL Certificate
>Spanish/English Language
>Resort Data Processing System Training
>Telephone Techniques
>New Mexico Owner Resident Relations Act