Shanelle is great resource that insure that everyone has a pleasant and positive experience at the table. She is very detailed oriented to insure there are no errors that my cause funding conditions. If on a rare occasion an error is made she will stop what she is doing to ensure it is fixed ASAP. Documents will returned promptly and on time as soon as the signing is complete. She has made it a habit to know all local FedEx drop off times. Shanelle has taken multiple trainings to ensure she is well equipped with the knowledge needed to have seamless signings, including triple checking documents and making sure Notice of Right Cancel and 1003 are filled out properly.