I am NNA certified with over 15 years of Customer Service/Mortgage background and a proven track record in developing customer and client relationships in an internal and externally structured environment. Mortgage Disclosures knowledge includes but are not limited to: Loan Applications/1003, Closing Disclosures, Initial Loan Disclosure, Hazard/Flood Insurance, Appraisals, Title Commitments, Credit Reports/Disclosures, Escrow Account Disclosures and a multitude of other loan documents. Additional knowledge includes a variety of loan types: Purchases, HELOC, Refi, Reverse Mortgage, Conventional, FHA, VA, Fixed/Adjustable Rates. Servicing North Dallas, Collin, Denton, Grayson, Tarrant, Rockwall and Kaufman counties.