U. S. HOUSE OF REPRESENTATIVES, Washington, DC
Senior Customer Service Representatives 01/10 to Present
• Greeting and assisting customers that walk in, call , and email the office, guiding them to the appropriate solution
• Running weekly telephone reports and monthly tape requests. Made deposits of tape payments
• Updating time and attendance of employees on an excel spreadsheet and outlook calendar
• Creating customer request tickets to the appropriate shop
• Providing notary services to House employees
• Provide solutions, guidance, advice, and assistance to House offices regarding the selection and procurement of office furniture, equipment and supplies, and other related items, as well as property management
• Provide professional level customer service and exercise judgment and discretion when dealing with House Members and staff
• Assisting with passports and front office duties when necessary
• Providing notary services to Congress Members and House employee
• Developing a clear understanding of CAO and House services and acting as a solution point for customers

Payroll Counselor 09/02 to 01/10
• Counsel and instruct Leadership, Member, Committee offices and House Officers on regulations and statues governing payroll spending
• Maintain a running balance of year-to-date expenditures for each Clerk Hire Office including transfers between allowances
• Monitor the number of professional and clerical positions used by each Committee, the establishment and use of statutory positions in Leadership Offices and the establishment and use of classified positions under the Officers of the House
• Evaluate all appointments for benefit coverage for retirement, social security, life insurance, Thrift Savings Plan, re-employed annuitant status, and employment eligibility verification under the Immigration and Naturalization laws
• Authorized user of E-Verify system
• Perform on-line computer entry of all payroll actions for appointments, terminations, salary, title changes, and employee changes for Thrift Savings Plan, retirement, transfers, federal and State Tax allowances, savings allotments, garnishments, charitable contributions, address changes for net checks, pay stubs and forms W-2s, and other changes as requested
• Crossed trained in the Lawson payroll system, which was implemented in early Fall 2005
• Follow up and track non-delivered checks and returns from the Federal Reserve Bank due to closed accounts, etc.
• Issue U. S. Treasury stop payment notices and release payments not received, lost or stolen
• Transmit and retrieve Payroll certifications for all offices after review and verification by authorizing official of payroll expenditures to be made available for public inspection
• Inform House employees of payroll changes and assists in completing forms and meeting filing deadlines
• Advise 100+ Congressional offices and Committees with payroll issues and concerns
• Perform other official duties as assigned

AETNA INC., Hartford, CT 06106 08/93 to 07/02
Human Resources Consultant
• Responded to employee inquiries concerning payroll, benefits, retirement and 401(k)
• Interpreted general HR issues, benefits and payroll
• Provided counseling and guidance to customer when they needed additional resources with any HR issue
• Owned telephone intake process through resolution to ensure customer’s expectations are met.
• Processed all HR, Payroll and Benefit transactions using PeopleSoft
• Extensive understanding of company policies and procedures
• Strong interpersonal, verbal and written communication skills
• Advanced knowledge using Microsoft Office Suite and conducting internet researches

Prudential CT Realty
Newington, CT
Realtor
8/1999 - 9/2002