I am a Certified National Notary Signing Agent and a member of National Notary Association (NNA) with over 20 years of customer service experience in various industries interacting with clients from diverse sociocultural, educational, and ethnic backgrounds and ensuring their needs are met. I have over 12 years supervisory/manager experience in quality assurance, corporate training, operations and client benefits.
I oversee the health plan benefits setup & timely delivery process, quality of deliverables and holds all service departments and employees accountable for carrying out the required processes and tasks for our clients.
*Enforces policy & procedures, meets performance guarantees and meet all client commitment dates.
*Follow all guidelines in safeguarding of members private benefit information.
*Ensures quick turnaround times that have financial penalties on delays.
*Specializes in the total process from meeting with key stakeholders to implementation of final product.
*Collaborates with multiple teams to complete tasks to meet client goals.
*Coordinate meetings between the client and internal partners.
*Strictly follow client’s instructions on all requests to prevent member disruption.
*Perform quality assurance management on all tasks.